Gabriella B

Review of Gurney's Montauk Resort and Se...

My Husband and I been staying here for many years...

My Husband and I been staying here for many years. And the location is why we go back.We come here to relax but lately seem to be leaving frustrated and unhappy with the experience. Lately The staff is very young unprofessional interns and customer service is non existent . Simple things, such as visiting the restaurant Scarpetta, Valet, The beach area etc always seems to be disorganized, UNPROFESSIONAL, Passive aggressive and lacking direction from management. There's so many people on staff, however everyone seems lost for answers and confused or in another world. For The amount of money they charge a night and as a repeat guest I expect compident, professional and friendly service. Im writing this review because we love going to visit Gurneys, but if they don't step up their game, Its Very disappointed but unfortunately its not worth spending my money here.