Paula Sparks

Review of Renovation Realty

We used Renovation Realty to help us salvage and s...

We used Renovation Realty to help us salvage and sell our family home, which had been rented by tenants who abused the property. During our initial meeting, which included the project presentation, Keith Christian (general manager) and Griffin Christian (director of construction) explained to us that after walking though the property, they would be able to renovate and list our home in a month s time. They presented us with a 3-ring binder with everything pertinent to the renovations and selling of our beloved home including estimated costs based on what they saw, comps of the neighborhood, and color photos to show what changes they were going to make to the house from previous jobs so we could get a visual understanding. Griffin walked us though a detailed PowerPoint of the property and showed us all the things that were to be addressed.

After that meeting we decided to have them renovate our home. We were very happy that they had a clear plan, a specific timeline and already had a construction team ready to start. We had a lot of questions that Keith and Griffin patiently answered. Thankfully for our situation there was nothing that required pulling a permit. As an additional variable, CoVid had hit but we were only at the no shaking hands phase. We discussed the potential of worst-case scenario during our meeting. Griffin explained that he was already aware of supply chain delays hitting the construction industry but assured us that his crew, who lived near our home coincidently, would still be able to stay on his projected timeline. Any supplies they would need were either already in their possession or were locally accessible. There was no way to know how our state would fare in the proceeding weeks but Keith and Griffin were already prepared and the completion of our home was on time. Incredible foresight on their part and surely a sign of seasoned professionals prepared for worst-case scenarios.

Renovation Realty was so thorough with their project projections; they didn t need us to do anything while they worked. They had planned for everything. If something popped us during construction, for example we had a roof leak that appeared during construction only because of an unusually rainy week. The team reached out to us with pictures of the issue, quotes, a person to do it and a projected timeline. We agreed, did a docusign, and then they returned to work. We did not have much pop up unexpectedly but what did happen was presented with a plan, addressed and then resolved. When the work was done, the home was staged impeccably bringing the house back to life. The staging highlighted the quality work of the construction team and the unique features that made our home special. Our home was listed and received 9 offers within one weekend.

Looking back, what really stands out for our family is that we felt like our home was the only one Renovation Realty was working on. If we had questions they were answered immediately. Jacqueline Morgan (escrow), Kelly Baxley (office staff) and Alicia Braun (compliance) were great at communicating with us. Our selling agent, Zora Urieff, was also very kind and patient. She made sure we understood the uniqueness of each offer submitted and supported us as we made our decisions. Keith, Griffin, Zora, Jacqueline, Kelly, Alicia and the entire extended team at Renovation Realty are an incredible group of professionals who excel at their work.

The easiest thing we did was hand the reins over to Renovation Realty. They honored everything they said during that initial presentation and shined through an actual pandemic! Renovation Realty stands out on communication, efficiency, and quality and my family will always be grateful to them. We highly recommend using them and will do so again should the opportunity arise.