Edie Staehling

Review of JW Floor Covering

I didn't want to file this review, but because of ...

I didn't want to file this review, but because of the lack of concern that the company manager showed, I will voice my opinion for the sake of other potential customers.
I had laminate flooring installed in all the rooms on the first floor, as well as tile in the bathrooms, kitchen, laundry room & entry.
The initial problem was with the tile installation at the entry. The installer put the tile down incorrectly leaving a 4 inch gap which had to be remedied by putting down some smaller tiles. It turned out ok.
In the same area the tiles close to the wall were cut too small, leaving 1 in gap which they actually filled in with grout until I told them to remove them & replace with the correct size. If I hadn't caught the "error" they would have left it as is.
The tile spacers were not consistently used, therefore causing uneven grout width.
The workers sprayed the grout with a sealer they brought. I wanted them to use the expensive sealer I bought ($25 ea). They preferred to use their product (easier). When they were cleaning up their mess & tools, I noticed my sealer was missing. I asked them what they did with it. At first they denied taking it. I literally went to the bed of their truck & saw it in there!
The laminate flooring was a nightmare. They left huge gaps in several places along the walls. The entry by the garage was an absolute mess & done improperly. The area around the fireplace was cut unevenly. The area at the patio door entry began lifting just weeks after installation. It was tore up - only to find that sealers were not used, nor did they put down the correct "pad" for patio door entries. It took several days of returning to my home for the repair men to complete the job. They kept saying they didn't have the necessary tools to fix everything. They had to order more flooring (hopefully matching-it did).
After all the repairs were completed, I did not get one call from the company to see if everything was done to my satisfaction (finally it was). I called several times for the manager, leaving my name & number with no response. I made the mistake of telling the company I wanted some compensation for all trouble they caused. Never a return call. I will be posting this complaint on Yelp, Twitter, & Facebook.