Richard Legendre

Review of Cameo Bridal & Events

I rented a tux from this location, no idea they re...

I rented a tux from this location, no idea they rented tuxes, but that is where the groom picked.
I can't speak for them as a bridal salon, but my experience renting the tux was terrible. The price was rather high at $225. In taking to the other groomsmen, I found out that prices were all over the place, to much as $50 cheaper, the owner said she didn't make prices but there supplier did.
When the tuxes showed up on a Tuesday, I went to get them that night. I was told to try on the cost and pants, both fit fine. The next day I tried on the shirt, it was a few sizes to small (note that the owner measured me when I paid). Additionally, the vest clasp was broken. They are closed on Wednesday, so I couldn't call them. Unfortunately, that Thursday I had to work overtime and couldn't call them.
I went in first thing Friday. The owner complained I didn't come sooner, saying I should have called Wednesday because she was still there, I reminded her i wouldn't know that. She said the earliest they could get a replacement was Monday. She then said I should have tried it Tuesday in store, I told her that her staff told me to try the coat and pants, so that is all I tried. She said that they didn't say I couldn't try it on, so I should have if I had a bad feeling about it. I told her I didn't have a bad feeling, I expected them to send the correct measurements. She continued arguing and blaming me.
She offered to pay $40 "of her own money" to overnight it, but said it wouldn't be in until early afternoon, but the wedding was at 11 am. She also said she couldn't fix the clasp on vest, so they sewed it to size.
Finally, she told me to go buy a white shirt that could pass for a tux shirt. So I did, the shirt cost $60. When I came back so they could prepare it, I asked if she needed the receipt, she said no since the price tag was on it.
When I went to return everything on Monday I asked for the owner. Once again, I was to blame.
She reiterated the same excuses as before. She then went to the back to call the tux company, but no one answered. So she said she could offer me no discount. I would not stand for that. I pointed out that I had the wrong shirt, I don't know if it's her fault or the tux company fault, but I didn't care, all my interactions were with her. The vest was broken, and since I had no shirt I couldn't use cufflinks. So I deserved a large discount (honestly it should have been free, but it was clear this owner didn't care, so I didn't ask). I asked her to detail itge prices of those the items, she's said it's not piece by piece pricing. I asked for$100 off, she refused, saying she wants a discount from her supplier, so she can't offer me anything until she knows what they will do. I told her that was of no concern to me. It was between her and her supplier. I then asked her to cover the shirt at $60. She asked how she could know it cost me $60, I started because I am telling her that it cost me $60, the tag said $60 and I offered her the receipt on Friday. She acknowledged seeing the tag, but it could have been on sale. She said without the receipt, which she acknowledged she said she didn't need Friday, she couldn't be sure what I paid and wouldn't refund me.
This continued, while she tried to keep blaming me and telling me the wedding was good so what does it matter. Finally she offered to give me $30 for the shirt. I said $60, to no avail. I finally reminded her that Friday she offered to pay $40 for shipping, so at the last she could pay that. She muttered okay and said she hopes I'm finally happy, I assured her i was not!
Overall it was a horrible experience. The owner simply blamed the customer, even though she measured me and she, not her employee, wrote everything down. She continued to blame me, or her supplier, but never herself. She would not own up to her mistake, nor apologize.
On top of all this, the Friday I went with my wife and three year old daughter and she cursed (in conversation, before it got heated), in front of my daughter. Just extremely unprofessional.