A 2 bit business making money off those who purchased sub standard goods.

Rep sent to us by Sterling Home Edinburgh regarding a Harrison Spinks Sapphire mattress the third in a line of defective mattresses.
Mattress has a 10 year guarantee after the six month bedding in period of flipping and turning the same problem as the faulty 2nd mattress was becoming evident. After 21 months tried to contact Harrison’s Sales and Marketing manager without success.
We had a busy few years with elderly and sick family then covid, I bought a wool topper to make this expensive mattress more comfortable on one side as there is a deep hollow.
After a holiday this summer and sleeping on a comfortable mattress we realised our Harrison Sapphire was defective/faulty.
The Castelan independent bed tester came with a piece of string weighted at the ends and stand up plastic to supposedly measure the hollows. He did not flip the mattress over lie properly on the bed to test sleeping positions but lay on and photographed his feet, that were higher in the air as the stuffing has gone to the bottom of the mattress.
Inspection was a JOKE!!!
Sterling say the mattress has no faults.
Castelan - Not independent paid by Sterling and Harrison’s
Sterling Home - Directors are non working Old Old foggies.
Harrison Spinks - Have not changed with the times, going bust, all profits going to Shareholders also retired or about to.