BEWARE!! UNTRUSTWORTHY STAFF!! This hotel prides i...

BEWARE!! UNTRUSTWORTHY STAFF!! This hotel prides itself on a 4-star rating but I have to give them ZERO STARS. Unprofessional management leads to no accountability for staff members and no consideration for customer service. I cannot stress enough how very DISSATISFIED I am with the overall management of this hotel. The situation my group and I experienced is as follows: We had an out-of-town guest staying at this very hotel. My group and I put together a really nice gift basket with gourmet foods and much more set up in his hotel room. We find out the maid working in this room intentionally takes the basket with her. The guest was not checking out of the hotel. Hotel staff knew he wasn't leaving for a few days considering they were checking him in!! So, we notify management that this basket is missing and they "tell" the maid to bring back the basket. Instead. they send back this pathetic basket full of cheap snacks.. not even close to what we had in the original basket. When we complained, the manager told us "I don't even want to look at the basket. Can we just get over it?" I pride myself for the work I do in the customer service industry and I can say that how this maid (staff member) acted in an irresponsible, careless, unprofessional manner is a reflection of the competence of its management. Management handled this situation POORLY. They only offered our guest a complimentary night out of his entire stay. The hotel was not empathetic to our needs because nothing was reimbursed. Neither was the maid reprimanded, but instead management sided with her, and we are overall DISSATISFIED with the hotel. Personally, it seems like they shrugged our concern, a brush-it-under-the-rug attitude, because it was "just a basket." I'm sure a 4-star hotel can buy a new gift basket like it's a penny drop in the bucket. We are embarrassed and feel like the gift for our guest was STOLEN and replaced with a trash bag of irrelevant items. There was detail and time put into this gift that management was not empathetic to. The fact that this incident occurred says a lot about its management. I hope an executive of this hotel can reach out to us and consolidate their reputation because as of now, they are receiving a terrible review.