Lorilyn Roberts

Review of Ocean Waters Hotels and Resort...

I am here with my daughter at a Cheer meet and thi...

I am here with my daughter at a Cheer meet and this has been one of my worst experiences in a hotel. When we checked in, 45 minutes later, we were still waiting. Only one family was in front of us when we arrived. One person was manning the desk and he was taking phone calls instead of helping the people standing in line. After listening to him talk with someone over the phone about "scheduling" issues, I insisted he take no more phone calls until after we were checked in. I didn't want my daughter doing level 5 tumbling runs without sufficient sleep. When we finally, close to an hour later, got into our room, I discovered we did not have an ocean front room. We had no balcony either and were overlooking concrete. So $128 a night to admire the street. It took three trips to the check-in counter before I finally got the manager, Robert Klemm, to speak to me. He said because we had booked the room through the Cheer organization, the contract with them was at $128 per night. Normally on block rates, room rates should be lower, not 25% higher. I think it's unethical to charge a higher rate than the advertised rate on the hotel website regardless of how the booking is made. It may even be illegal!

Not only that, but I had no internet, When I took my computer to the checkin-in counter and showed them that I couldn't connect they gave me a number to call for technical support. I called that number, and after about thirty minutes, they discovered an issue with the website, where something that needed to be checked, that I agreed to abide by the terms of the contract, was absent. They did a bypass of that on my computer for the remainder of my stay so I could connect, but for someone who is not tech savvy, he or she probably would not have sufficient knowledge to jump through all the hoops for internet connection. And the hour I spent fixing it could have been spent doing something else more enjoyable. If you are coming to Daytona Beach, don't stay here. I've talked to other Cheer families here and everyone I've talked to has had issues with the hotel.