Sruthy Vincent

Review of Holiday Inn Dubai Al Barsha

I had a terrible experience at their Beauty lounge...

I had a terrible experience at their Beauty lounge called Socrates; they spoiled my hair after paying AED 1000 .I had sent a long pdf complaint to their duty manager and room division department specifically mentioned the person name ( beauty lounge) inorder to take an action . I have got a call from the same person and he said I am reading your long complaint and he even questioned me for every single concern I had mentioned in the complaint . Absolutely no professionalism otherwise he would have not dealt with me again after sending such a long complaint .

The management failed to understand my terrible experience and failed to ask the lounge to resolve this issue being an IHG property. The management need to look in to it how badly it affecting hotel reputation ...they spoiled my hair when I am nearly approaching my wedding day ....I would never go back to this hotel since they ignored my compliant ...I had a teary eye when l left their Beauty lounge. I had seen similar complaints about the lounge and it's a shame they don't take an action on this .