Ian Hartwig

Review of Silverback Moving

Do not trust this company if you are looking for a...

Do not trust this company if you are looking for a hastle-free move. The movers arrived an hour before our appointment, and expected to move to the next job before the minimum 3 hours of service because they had to wait for us to arrive at the scheduled time. The company knew ahead of time that we were moving an upright piano, but failed to send the movers with the proper equipment for the job. Instead, the movers decided to drag the piano through our hallway and down the sidewalk without a dolly or floor protection. The hardwood floors in our hallway have been noticeably gouged because of this. Their dolly also did not have properly working skid belts, which resulted in scratching our wood steps.

When we approached their manager regarding the damage, he was very rude and insisted that we pay in cash for the services despite the damage. Although we eventually got them to refund the extra piano fee, the manager was unable to correctly add the charges in his contract. They billed for the half hour discussion with management.

The manager went out of his way to call us back and assert that "the movers would not be paid because of us" and we were "the worst customers he ever had".

On the plus side, all of our furniture is in excellent condition, and the movers themselves were clean, strong, and a pleasure to work. I am disappointed they have to work in such an environment.