Started off amazing, the ambiance, the serenity, t...

Started off amazing, the ambiance, the serenity, the pool, the jacuzzi, the beach , the lobby with a rainforest like scenery; unfortunately we went out and came back around 2am to find my room locked; looked like my friend had the same issues and they put him up in a different room( he had sent a text around 12am that I hadn't seen ) . I tried calling him and he didn't pick up, so I went to the lobby; I thought they were putting me up in a different room instead without my knowing, they called his wire phone at 3in the morning and woke him up and asked me to let me in. When we mentioned in the morning that it was a big inconvenience; they "generously" offered free parking. Obviously, none of us had a good night sleep and asked for a refund.. perhaps this is a rare occurrence and wouldn't judge the hotel by it but I was personally disappointed by the service.