Tiffany Moore

Review of Sea World of Texas

I have been emailing someone since the day I found...

I have been emailing someone since the day I found out I paid for parking and shouldn't have because I have a gold pass (the next day). Not only has it been a week since she (Deborah) replied to me, I'm outraged to find there is no accommodation not even a gift card for a first-time visitor ever at a sea world and (non-local of San Antonio) for these types of situations. This is very disheartening that such a thing exists in addition to that my steps are clearly tracked with my gold pass and there is footage of my vehicle and tender who handled the transaction. Instead of working with an unhappy customer, they claim there's nothing-never checking footage or looking into my scans properly. Would love a reply from the next on chain of command but at this point not worth my money if they can't handle something that small-

Update in receipt of reply: I appreciate the response but our families tickets were discarded after the lack of care -talking with another family today said they were given half the price park type gift card when this happened to them and they used cash too. ??