Two stars is too nice. We bought during a show and...

Two stars is too nice. We bought during a show and the staff from that was great. Coming to pick up the RV was a long torturous event. BUT the service department is the WORST with communication. We needed service, they gave us a day to drop off RV. We did. Some time goes by, my husband calls to check on RV> No answer, leaves message No call back. We wait a couple more weeks and call back again. We are informed they have no record of our RV being dropped off. Unfortunately we had to be stern on the phone. After a couple hours they locate our RV and keys and told that they will expedite our service. Now a couple weeks later, no word. We call them to check status and again--no answer, leave message and no call back. They have to get it together.