Richard

Review of Sofitel T5

Mostly what I would expect from a hotel of this st...

Mostly what I would expect from a hotel of this standard, room comfortable and quiet, though unexceptional, and price - not particularly cheap, but then very convenient for Terminal 5, which, for me, was worth paying for.

The public spaces, however, had a very nice 'feel' to them, if one wanted to relax and read. The reception staff were excellent, in that they managed to avoid that horrible, scripted, big-chain corporate babble, which sets my teeth on edge. Instead, they were genuinely helpful, and spoke in plain English, especially the chap who seemed to be on hand for general help, in the reception area, whose name I didn't catch, unfortunately. These latter experiences earn Sofitel a 5* rating from me (and I NEVER hold back if I feel I haven't had value for money!).