My 13 year old unit finally bit the dust on 9/24/1...

My 13 year old unit finally bit the dust on 9/24/15. I called A#1 and Alan Taylor arrived that same afternoon. He put a hard start unit on the old condenser and managed to get the old unit running again. Alan was very professional and worked diligently while at my home. He explained what he was doing and provided me with options of how long the "quick" fix may or may not last. I knew it was time to replace the old A/C unit so we discussed three price options for a new unit. I signed off on a $8700.00 deal and Alan scheduled the installation to begin on Monday, 9/28. On Monday, Guillermo and a helper showed up and began disassembling the old unit. They worked thru the morning and into the afternoon. These two guys worked hard. When finished Guillermo walked me through the scope of work he'd been assigned, I signed off on his paper and gave him a check. All in all it had been a good experience. The only reason I've not rated them 5 stars is because I've not heard from A#1 since Monday 9/28. No one has followed-up to ask me whether or not I'm satisfied with their personnel, service or the product. As good as the experience was on the front end of the deal they let me down on the back end.