Jennifer Price

Review of Hyatt Regency Lexington

When I arrived at the hotel, I had to get out of t...

When I arrived at the hotel, I had to get out of the car with my phone and look at the hotel physically and compare it to the pictures online which did not match at all. Older photos for sure. For what they are charging for the room, I was very disappointed. I expected better amenities, nicer rooms and better food. This location is in need of a renovation or they need to lower their prices tremendously. At one time the hotel might have been nicer but time has not been kind to this hotel. For a place so close to Rupp Arena, you would think they would invest more into the company. They also need to remove the photos online that are clearly out of date. The online photos are false advertising in my opinion. I definitely want to go back in time and break my fingers so I would have never made this reservation. I am trying to stay away from the hotel as much as possible and only sleep there. It's a nice hotel when my eyes are closed. I've stayed at hotels that are cheaper and nicer. I should have went with my gut and canceled my reservation when I pulled up.