Ali Crane

Review of Wayfair

Terrible... purchased a sofa through their Birch L...

Terrible... purchased a sofa through their Birch Lane affiliate. I understood originally it was on backorder. Fine. However, I never received the sofa I ordered and have been promised delivery on several specific dates and each of those dates show it was shipped June 18 ... and the e-mail and a live rep said it would be in Kent, Wa (50 miles from Olympia) on July 7th. Never showed up. Again contacted the company and assured it would be delivered by July 30th - now showing no date but that it will be delivered after August 5. Decided to cancel as I don t believe the sofa has even been manufactured or shipped. Went to cancel after 2 1/2 months and they say when I return the sofa they will refund but are charging return shipping! This is for something that I believe never has shipped! This is something I ve never received. I m reporting them to my bank and consumer fraud! They want to charge me a return shipping fee for a sofa that I never received and keep my money for a product that I never received nor do I believe exists! Don t deal with this company or their associated companies - their reps lie and absolutely guarantee that a special date is set. They don t deserve any stars!