Review of The Shore Club Resort & Spa

3 years ago

The Strengths:

The Strengths:
Shore Club is GORGEOUS, with a white sand, pristine beach, nestled on the quiet side of the island. The beach is very relaxed, not busy and feels very exclusive and private. You can walk out into the ocean only to find yourself hip deep in water... its great for water activities.

The property is stunning, its new and sparkly (we stayed Feb 2020). The rooms are spacious - we had partial ocean view and it was more than satisfactory, given we were outside all the bad.

The Weakness:
And what a weakness!
The issue is - when you pay the kind of prices they command, you expect a level of service and attention. When you head to the beach, you want someone to set you up, towels and all without searching for assistance for 15 minutes. when you want a drink from the bar, and they say it opens at 11, and its 11:30 and you're wondering why there's no bartender...you dont wanna go looking for one.
The service was pretty terrible, with the exclusion of a few gems.

We addressed our concerns with the GM during check-out and while he apologized and credited us with something, it really doesn't make up for the lack of experience we encountered. Rather - no experience.