My husband and I had our Destination Wedding here ...

My husband and I had our Destination Wedding here in September 2018. We purchased the complete wedding package. Beth, our officiant was great, she even gave as recommendations on places to see and visit while in the area. We stayed at the pond side suite. Beautiful, spacious room with king sized bed, fireplace, and bathroom with jet spa and tiled shower. The view faced the Gallatin River and pond. Breathtaking views and everything I ever dream of for my wedding. However, I am completely upset and disappointed that we have not received our wedding photos. It's been 9 months since our wedding, and we have not had any correspondence with our photographer, Kelli since last November. We picked out the photos we wanted to purchase and have not heard back. We have called Rainbow Ranch numerous times and keep getting told that they have been really busy working on projects, or Kelli is in meetings and they will have her call us back. NOTHING. I understand that people are busy, but this is extremely out of line! We payed for a photographer and expect to get the photos we payed for! I called and spoke to a new manager today to tell her we just want a refund for our pictures. At this point, we are obviously not going to get our wedding photos. So disappointed.