I surprised my mother with a trip to your resort f...

I surprised my mother with a trip to your resort for the Mother's Day weekend. I had fairly high expectations based on the prices and promises of the phone rep and website. From the time I booked the experience (over the phone with a rep), to the day of departure, I was consistently let down and disappointed by the ignorance, rudeness and lack of customer service skills by ALL of the staff (hotel, bars, spa and marina). Being a resort with a lot of facilities, amenities and events, the staff at all of the locations knew nothing. It's like I had to go online, do my own research, call the facility and verify for every little detail we wanted to do, in which I was consistently let down when it wasn't correct. When I approached a staff member, they acted inconvenienced by my questions and inquiries - every time. Our dining experiences were the worst - wrong orders, unable to answer questions about the dining options, terrible wait staff, unclean tables, etc. I felt as if none of the staff members were trained on etiquette, courtesy, resort information and especially customer service. In addition, one of their premier facilities - the yacht club pool and beach - were closed for renovation. Not once during while booking the resort package or during check-in, was that mentioned to me. Never once did the staff members help find my mother and I events to attend, activities to do, offer making reservations for dinner/mothers day brunch (which I wasn't aware of until the morning of, in which it was too late to make a reservation). Overall, I am severely disappointed and let down by our experience at the resort. The best part of the trip was leaving the resort to eat dinner at "On the Rocks" restaurant down the street, which had superior service, food and ambiance. I would not recommend this place to any of my friends or family, especially for the insane amount of money I shelled out.