I understand being a collections manager you deal ...

I understand being a collections manager you deal with people who don't pay their bills. However everyone is not the same. There are people that are rebuilding their lives and had to use this company as a second chance or last resort. It doesn't mean you have the right to be rude nasty or unreasonable to their daily struggles. It's hard enough paying a high interest rate and or being threatened with a remote car shut off installation. People that lease from your company have jobs just like you. Being courteous should be a requirement... Not a request. Martin is very rude and unprofessional. I can not wait until my lease is up.