Customer Service. I have actually been on hold fo...

Customer Service. I have actually been on hold for 40 minutes and then drove to the facility while on the phone. Always hard to get an appointment. I think this is an Einstein issue because other Einstein office I have called I have gone through the same issue. Just called the doc told them my son has lost 13 lbs in 7 weeks and their answer was well we dont know when we can get him in. I said I just need a referral for a GI and I have taken him to the ER already and they told me to see you ."well we need to see him first and we don't know when that will be." If you are that backed up then you need to hire more doctors. American Greed......love it. I bet they have tons of people to make sure they are collecting the payments.