Laura Stanhope

Review of Petersen Hotels

I stayed 3 nights in this hotel. The night I arri...

I stayed 3 nights in this hotel. The night I arrived back home, I discovered I was missing a pair of earrings. I took them off the first night and placed them next to the TV and never wore them again. I called the hotel and no one could help. They suggested I call back in the morning. I did. Twice I left messages for a manager to contact me.

I finally gave up and posted a negative review on Trip Advisor. Wouldn't you know it...the moment they got the Trip Advisor report, they gave me a call. EIGHT DAYS AFTER I LEFT MESSAGES!!!! The only reason they bothered to call me back is because they got dinged with a negative review. Shows where their customer focus is.... Oh - and they didn't bother to mention on their response that it took them 8 days to call a customer back.

And to top it off...as I suspected by that point...they were of no help at all. I truly believe, with all my heart, that a member of their staff stole my earrings. They, of course, deny it.

DO NOT STAY HERE!!!!!