While I was here for a work conference, not person...

While I was here for a work conference, not personally. I had that opportunity to walk around and scope out the environmenT... Pretty ground layout and the water park , as shown.
One thing in particular for a one star rating....customer service. I had to have a package sent off and was looking for someone at the front desk I waited for them for 10 minutes at 5:30am and when no one showed I actually called the hotel from my phone.... only to find out that this massive conference style Hotel closes its front desk....
... come on, Only teeny tiny Mom and Pops do that...not a Conference Center.... I was told if I wanted to take it over to the other side of the property at the other front desk and they would take care of me ....however, my ride had already arrived and when I had told them ...I couldn't believe the desk is closed.... they hung up on me...

I did end up calling back speaking to a manager who said that he would have packages sent and also have that employee spoken too.. regardless on a personal level I would never go back.