I just got a visit from a technician saying that m...

I just got a visit from a technician saying that my power is going to be out for 3 hours because they have to replace a transformer. No advanced notice. I work from home, so that is unacceptable. Every review on here stating that this company has a monopoly is completely correct. They don't have to care about customer satisfaction since they're guaranteed to keep our business. Outrageous prices to boot.