chrisleonard1975 Review of The Pep Boys - Manny, Moe, and...
I really regret giving the Pep Boys on San Mateo a...
I really regret giving the Pep Boys on San Mateo a good review about the engine they installed on my truck two months ago. I have had nothing but problems with my engine ever since I left the store. The first problem was a bad exhaust leak from a bolt they forgot to put in the exhaust manifold. This made my daughter and I get slight carbon monoxide poisoning because the cab of the truck was filled with exhaust. I noticed the person that test drove my truck changed the radio station and the music was really loud when I started my truck. If he would have test drove the truck correctly he would have noticed the exhaust leak. Two weeks after that my fuel rail came undone when we where on the highway. This caused gas to leak all over the top of my engine and my truck almost blew up with my entire family in it. We had to call the NM State Police to come rescue us from freezing to death. It was 7pm and 18 degrees outside and we were far away from any towns. I took my truck in for my first oil change last week and found bolts missing and dents in my oil pan. I took my truck back and Pep Boys is refusing to accept responsibility for neglecting to inspect their work. I asked them why they didn't notice the dents in the oil pan and the manager said they just couldn't see them. I told them a real professional should notice something like that, not to mention all the other problems I had. When they informed me that they would not be fixing my oil pan problems I told them I was going to have to hire a lawyer to sue them for criminal negligence. I was kicked out of the store by the manager after I mention my lawyer. My wife has the entire conversation on video. I have contacted the corporate office and my lawyer. I am warning everyone I know about this experience. It took six weeks for them to put the engine in and they couldn't even inspect it right!
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