Tawnie Royer

Review of Valley Lexus

Is it possible to have an enjoyable experience whe...

Is it possible to have an enjoyable experience when purchasing a car? YES! After many bad experiences over the years with dealers agreeing in person to one thing, then trying to sneak in changes in the contract, or trying to convince me I wanted something I didn't, or trying to force an extended warranty on me, or being just downright rude and condescending to me as a woman purchasing on my own, I have dreaded car shopping more than I would a root canal! In fact, I've wanted a new car for 2 years and I've procrastinated because I've had such bad previous experiences. Shopping on Autotrader I found a used car I was interested in, 2 hours from Fresno in Modesto! I wasn't sure it was worth the travel, but it was 100% worth every mile! Tim and Justin in sales were so incredibly helpful, from the moment they answered the phone, to the end of the whole transaction when I was given a restaurant recommendation and they offered to take my picture in front of the new car. Justin put the car to the side when he learned I was driving from Fresno so it couldn't be sold before I got there, and he texted me to let me know he'd be busy when I arrived, but would have Tim assist me. These two guys were so pleasant, never tried to convince me I wanted something else, didn't play games, were just helpful and knowledgeable and so professional and pleasant. Then the finance manager, Terrance went over the paperwork, didn't try to convince me I needed an extended warranty, didn't try to convince me to go with their financing and said, "I'll be honest, we won't be able to match your credit union - stick with them". He was funny, professional, and the entire transaction took less than an hour. From the time I arrived for a test drive, until the time I left, I spent 1 1/2 hours! ON A SATURDAY!!! It was like hanging out with old friends people were so friendly. I will recommend this dealer to all my friends and family because this is how buying a car should be! From the moment you walk onto the grounds, until the time you drive off, just A+ service! The owner/operator of this place has done a fantastic job learning how to deliver great customer service! I will be going back! It's 100% worth the 2 hour drive!