Great location with great food.

Great location with great food.

Problem: The waiters suck, quite often. There is no consistency in server knowledge, and server training. Every time I visit this location, I get a different story about what they can, and can't do, what they can/can't accommodate, what they will/won't serve, and etc...

Today, I'll get a mixed drink, served in a HUGE glass. Tomorrow - they'll tell me that mixed drinks are only served in small glasses. One day, my drink will be one price. Tomorrow - the same drink will be a different price. Today, I can get my favorite appetizer, with the appropriate substitutions. Tomorrow - it'll be 'no substitutions allowed'.

My last 2 or 3 waiters were fat, lazy slobs who didn't pay attention to my order, rarely visited my table, and of course... probably expected a nice tip.

(...which they didn't get.)

I've been eating here for years, and the goofy serving has finally bugged me enough to take my $dollars$ elsewhere.

I love OTB, but the service at this location... sucks.

(i'll try again in 2014 - hopefully the current staff will all be gone by then.)

The management for this location is *excellent*... by the way.

~ Update ~

As of 2013...

It appears that the company is now under new management.

Flavorless, tasteless, watery salsa...

The loss of favored menu items...
(i.e. the OTB layered, skillet 'ultimate loaded' queso)

The elimination of happy hour specials...

And as always, poor service by the staff...

There are few reasons to continue patronage of this establishment.

Chuy's... please don't make the same mistakes.