By far the worst experience I've ever had at a hot...

By far the worst experience I've ever had at a hotel. First of all, the hotel smells of mold and mustiness. But we still we were willing to give it a try for the pool and slides. We initially stayed here to enjoy the water park, even though it was 65 degrees but being from MA that is warm to us! They would not turn the water on what so ever. I complained to the front desk where he refunded me the resort fee of $35 which meant nothing because my kids were still going to be bored. So my kids only had the pool to use from there on, no slides or water activities. I eventually complained and said ya know, it's 63 degrees, the kids don't care, pls turn on the slides. The manager, who was probably about 20 years old said she would. She ended up turning on ONE slide, which was the smallest one they had. Like what does it matter if one is on or all of them? She said it was too cold and no one would use it and it goes buy capacity of the park, so I said "well my kids want to and I'm paying to be here so please turn it on." Mind you, there was one slide that went into the pool so why couldn't that one be used if the pool is able to be used? Once again, she said she would. Nope, did not turn it on. The customer service with this girl was so awful she did not even know how to speak properly. I felt like a joke arguing with this girl. And not to mention the rest of the staff (Where there was quite a few) did absolutely nothing, walked around having social hour eating chips and talking. But were clearly too busy to open one damn slide for the kids to have fun. I finally just complained after 2.5 hours of going back and fourth with this teenager and said I want my money back and I'm leaving. And it wasn't about just the water park, the customer service and these employees were horrific. When speaking to the "Water park manager" aka a 20 year old girl, she had another employee (probably a 19 year old girl) by her side literally arguing with me in an extremely out of line tone like she was going to physically put her hands on me! it was absolutely so unprofessional. I had her walk with me to the front desk (where she had her teenage employee escort her) where I explained the situation and said I just don't want to be here and this girl should not be "managing" a single thing. As I looked at her and said "this is because CHILDREN want to use the slides that we paid for and YOU refuse to put them on for no apparent reason" but nope, no reaction. I got my refund and went next door to Holiday Inn that was amazing! I will never return here due to the fact you're paying for a water park and they refuse to turn it on? Absolutely not okay. This place is ran as a joke. Then to make matters even better, I get home, check to make sure I got my refund and notice they charged be TWICE! I would not recommend staying here if you're going here to enjoy the water park because God forbid there isn't' enough people there, You can't even enjoy the park! I would highly recommend they get a new "manager" for the water park and maybe fix up the hallways and rooms. Not Okay what so ever.