I thought I would go with Empire since they offer ...

I thought I would go with Empire since they offer full service installation for flooring. My installation was supposed to happen today and it turned out to be a horrible experience. They were internally misaligned on communication and expectations. The sales person told me that cleanup was included with my contract while the installer let me know that it was not. I ended up serving as middleman between Empire Customer Support, Empire installation team, and the installer having to share the information between the 3 teams/departments. The installer ended up leaving out of frustration and I was basically left in the dark. Empire ultimately cancelled my order with the explanation that they didn't think that they could provide the post installation clean up. At one point the installation manager at corporate laughed at the situation over the phone. It was very odd and unpleasant and left me feeling very confused.