NO CUSTOMER OBSESSION. and BROKEN PROCESS BETWEEN ...

NO CUSTOMER OBSESSION. and BROKEN PROCESS BETWEEN Homedepo.

We are trying to order 3 glass doors in past 3 weeks Home depo, and (Yvonne Pascal ) from Holcam kicks the ball back and forth. The project delayed. The customer experience is bad.

1) Homedepo told us we need to call Holcam so they can measure and then Homedepo can do the online order.
2) I called in for measure, again no one mentioned Holcam bundled measurement with installation.
3) We waited for 1 week before Holcam can send people to measure.
4) After measurement Yvonne Pascal told me, if I have a contractor to installed we can go to Homedepo to order directly. They only take order if they do installation.
5) I went to homedepot again, they asked for Holcam measurement. Yvonne Pascal now mentioned all measurement are bundled with installation. I wonder why in the first place Yvonne / Homedepo can't get things straight. It is an obvious broken process between Homedepo and Holcam.
6) Yvonne Pascal is very rude to customer, with no customer obsession. She can't explain things, and with bad attitude. and with no willing to help customer reduce their pain.

Thanks