Spell Damage

Review of Greenville Utilities

Pleasant initially (if the employees answer the ph...

Pleasant initially (if the employees answer the phone). However, the condescension begins when you ask questions regarding charges. Overall, the employees seem uncaring (except when you want to give them money). The lack of empathy, unwavering stances, and awful phone etiquette brought me here.

Note to management: if a customer calls a place of business, an employee should never hang up the phone when the customer is expressing concern; if the customer is frustrated or agitated, the proper avenue is to engage in resolution-based tactics rooted in positivism, not the exact opposite.