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Steven Thomson

3 years ago

Friendly staff but last minute hike in price. I s...

Friendly staff but last minute hike in price. I sent a package to Idaho with a clock in it. I packaged it well to avoid a mishap, but the weight was only 1.5 lb (as the clock was very light). I was ready to pay the $20.00 and then she slapped an additional $18.00 up-charge at the last minute because of the size of the box ?? I know that over-sized boxes get treated that way, but this box was not large. She was kinda sheepish in her response, because I was nice about it and probably... because of the way she handled the transaction. She was not up-front right away. It was a supreme rip-off. I was stuck, and I waited for 25 minutes before being served. This package needed to go out that day. Not good, and I will always pre-print a label from now on.

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