I have stayed at this hotel a couple of times, and...

I have stayed at this hotel a couple of times, and the service was pretty good. Up until now. I needed to cancel my stay, for which they have already charged a deposit. It is refundable, however, do you think I can get a refund without a hassle? first, they will not answer their phone directly. I needed to go to the customer service 800#.. I have been on the phone over 2 days for a total of 2 1/2 HOURS. They still don't have this resolved... so now I will have to dispute on my cc because they have an inadequate staff in San Francisco that can't seem to figure out how to do a refund. I've left vm's on the acctg vm -- no callback. I also had a problem last year with accounting getting another issue resolved. Their accounting staff is terrible.