What to say .. 20min before we take our order, for...

What to say .. 20min before we take our order, for a snack. Good after there was only a server and a few people so that is understandable. (waiter who was 30-40)
Then, no polite formula, no excuses for the wait, order taken very quickly and without any hospitality, in short very cold!
Then the pancakes. Very little garnish. Caramel apple pancake: the apples were cold, they did not even remove the skin from the apples, not at all pleasant in the mouth .. And all for an exorbitant price !!
Never again will we come back