AVOID THIS COMPANY LIKE THE PLAGUE!

AVOID THIS COMPANY LIKE THE PLAGUE!

Travelpack like to fob their customers off with unrealistic times frames, poor communications, false promises, and the list goes on when it comes to actually receiving a refund.

Numerous calls and emails to the "customer service" are pointless as they do not actually log any of the issues or complaints, so you are starting a new conversion each time you call up. I have been disconnected several times when on a call and "callbacks" have never been returned. Bad training and lack of competence sums up the customer service team!

4 months in of starting the refund process, and I am still awaiting a refund. From it going from 10 weeks, to 12 weeks to now 16 weeks who knows when this company will actually pay out. I am a patient individual who has given lean way due to the current situation but there is only so much b******t one will take.

Legal proceedings will now start to obtain what is legally mine.