This business only cares about you until you buy a...

This business only cares about you until you buy a dress from them. Once you actually buy the dress they could care less about you and your concerns.

And FYI for anyone planning to or to buy a dress from here; alterations are outrageous. Keep that in mind when searching for a dress here. The seamstress quoted me almost $1000 to ALTER my dress. I paid about $1,600 for my dress, so the $1000 to alter my dress was totally outrageous. I voiced that it was way too pricey and that I would be checking some other seamstresses. The seamstress seemed frustrated and said that it was so expensive because there was "so much work that needed to be done," Which is funny because I took the dress to another seamstress who only mentioned two things that needed to be done to the dress and was quoting $100. The seamstress at Bel Fiore offered to discount $100 but it was still outrageously expensive. My mother also voiced some of her concerns, just to have the sales rep get an attitude and be sarcastic with her. (Short blonde haired lady, possibly a manger?)

I ended up leaving Bel Fiore and came back to pick up my veil with my mother and the same blonde haired woman who was there the previous day was there again. She did not greet nor acknowledge my mother and I, which is beyond unprofessional, especially when we spent over $2000 in this store. It's all very unfortunate because I have bragged to everyone about this place after purchasing my dress and having an absolute amazing appointment with Daniel, just to turn around and have to tell friends and family how disappointed we are with how things have went since I purchased my dress.

You would think that after spending more than $2000 here that my mother and I would be treated with more respect. And then I found out a few days ago that I paid more for my dress than what it is selling for at other bridal shops. Wedding planning and spending is already incredibly stressful, and then to find out that you paid more for your dress than and were not offered discounts or other promotions that other customers were offered is not professional and adds to the already stressful possess.