Olivia O'Neal

Review of Just For Fun

We have used JFF on 10 different occasions over th...

We have used JFF on 10 different occasions over the past 7 years but we will not be returning after this weekend. We booked our party boat for 12-4, and when we arrived at 12, they told us that the reservation was at 11 because we booked back in April. That was the most confusing logic ever.

We asked for an extra hour that we were more than willing to pay for, and they said they were booked, there was no attempt to right the situation or even the littlest bit of empathy for the fact 30 people were now cut short. We did not ever receive the promised confirmation email at booking, a phone call at any time, and no one bothered to call when we didn't show up at our alleged booking time at 11. I was told "our office manager doesn't make mistakes." It must be nice to have a perfect staff!

I expressed my disappointment to the confused looking counter people, and did not receive a call from a manager as requested. It appears they just don't need the business and could not care less about guest satisfaction.