Alyce Won

Review of Bunnings Warehouse

Some staff need to be retrained on customer servic...

Some staff need to be retrained on customer service and product knowledge before coming to work. I asked 2 male staff members about coarse sand for propagation and was directed to building and construction area. On the way I walked pass the Special order desk and enquired there with a lady who assisted me with unprofessional, uncaring, unhelpful attitude. It seemed that she was bothered by me even though she was not even doing anything before I approached. Excuse me, you are at work! I asked her to look up a product code for me and direct me to the right section. I showed her with the product detail on the website on my phone. The staff only had a brief look and then said "we dont have it". I said your website stated clearly that it is in stock here. She then replied maybe over there somewhere in aisle 1 (building and construction) without even bothering looking it up in the system. Why would you be equipped with a computer in front of you then? I ended up wasting 15mins in the incorrect section and then eventually found the item myself (located in the gardening section which is totally opposite). I visited the store at around 1.30pm today 8th June 2020. Love Bunnings but some of your staff need to be retrained.