I'm was trying to purchase a bike from Indian, but...

I'm was trying to purchase a bike from Indian, but they're service is so atrocious that I simply cannot justify giving my money to such a terrible company. I walked into the door of their dealer here in St. Paul MN, with money in hand and pre-approved credit for a brand new motorcycle. But the condescending, belittling attitude of their sales staff was beyond palpable. I mean... how do you screw up a sale from someone who already knows what they want, with money in hand and all they simply want to do is ask a few questions and place the order? I could barely get a brochure from the guy and every question I asked was followed up by argumentative, disgruntled attitude. And then when I called the Indian "customer service" line, all I got was the canned "we're sorry for your experience Sir... blah, blah, blah...". There was no sense of urgency, no escalation, no personal responsibility to make things better, no reaching out personally, it was like dealing with the cable company. The level of personal detachment and corporate rigidity was breath taking! I went from feeling proud to feeling embarrassed that Minnesota is the state that this company calls home.

I was at the Harley Davidson dealer that's literally across the parking lot from the Indian dealer and the difference is night and day. The Harley dealer's attention and service was AWESOME! They worked with me, answered every question, talked product, joked, gave me a tour of their entire facility, talked about their service, programs, clubs, parties, bike options, showed me their custom shop, their mechanics... they even showed me pictures of their kids and talked about family. When I was in their shop they made me feel like I was the most important person in the world. The Indian dealer unfortunately was the complete and total opposite, which may explain why the Harley dealer is packed from the moment they open their doors to the moment they close... the Indian dealer is almost always empty. I have to recommend to anyone thinking of purchasing a product from this company to think twice... if their service is this bad when you're trying to give them your money, just think how bad it will be after they have your money. I wanted to shop American and more importantly, from a company that's based in my own community. But I've never experienced service that was so poor with an "I don't care" attitude from a company that I walked away sincerely feeling like they simply don't care if I shop there or not. It's no wonder Harley is out selling them 10 to 1. Save yourself some time, spend the extra money and buy a Harley. There's no service at Indian/Polaris here because they simply don't care.