I don't really believe in lotteries and actually m...

I don't really believe in lotteries and actually made the decision to join in and make a commitment on a whim. Everything nice and nice, until the moment I wanted to stop. The accessibility was terrible, while the NPL claims it is easy to cancel. At the first callback request I was just put on hold again for half an hour and no one on the line. The second request was not honored. Canceling in writing seems to take weeks. So I reversed the collection. Today I finally got someone on the line, a woman, commercially minded, loyal to NPL, but friendly and professional. She is therefore the only reason that I give 2 stars and not 1. I have told her that she is too good for this company.
NPL, do something about this.