Nick Danaluk

Review of Grand Palms Resort

It really deserves 2.5 stars, but I will be genero...

It really deserves 2.5 stars, but I will be generous because it is quiet and not located in a bad neighborhood. I have stayed 1000 nights over the last 7 years among two hotel chains across the Southeast which makes me a premiere member and very knowledgeable of what a great hotel is and what even a good value is.

The good:
Quiet location near everything in West Broward or North Miami, if you need that location. If you do not then there are many other places I would rather stay. Nice landscaping and plenty of parking since occupancy was at best 70%.

The bad:
Poor customer service. Having never stayed here before and needing this unique location, called in four days prior to stay with a 25% off hotel coupon. They immediately stated they did not honor the coupon. After a further inquiry they stated they had 40+ empty rooms for my date, but had to call the day before to reserve. Called the day before, and before I mentioned the coupon they stated they had rooms, then when I mentioned the coupon they were sold out. Then I asked them how they sold 40 rooms in just a few days they came back with a room, but tried to bait and switch to a higher price. Finally I told them that if I could not get the rate I would simply stay at my home just a little over an hour away. What an aggravating experience to simply reserve a room at $90/night which is about what it's worth. Parking lot was empty too.

Bathrooms are from the 1980s and look like they haven't been cleaned since the 1990s. I hope they don't have bed bugs.

A helpful hint is try not to hustle your guests for every last nickle and forget about the South Florida attitude. Reality is your hotel is not as good as you think it is. I normally stay in nicer places at slightly higher rates. Two star service, so you are better to avoid the staff and do business off site.