Kelsey LL

Review of Cowles Ford, Inc

Here is why I would not recommend cowles. Take you...

Here is why I would not recommend cowles. Take your pick:
-They "lost" my car for about a week. It was dropped off by the tow truck and I confirmed a service apt. The next day. Almost a week passes and I have heard nothing- I call to check in and the can't locate my car- nothing has been done. I go into panic mode and luckily they call back later to say they located it. I've been without a vehicle for one week.
-I speak to someone on August 29 who tells me all I need is new tires and brakes- I ask to confirm my power steering issue is fixed- they have no idea there is something from with it, despite taking detailed notes that I have via email to investigate it. Same day follow up call from then to explain next steps was never received. Nothing from them for another FIVE DAYS. O am now nearly two weeks without a car and no repairs or confirmation on what's wrong.
-I have placed over thirty calls to the service dept from 09/07 - present. I'm polite and nice but have been hung up on by Natalie at the front desk because I had the nerve to request to speak to someone that is human about my car sine every time they transfer me to service it just keeps ringing forever, with no voicemail.
-I've placed multiple voicemails with Michael service dept manager and the general manager- no responses. I've spoken with multiple receptionists today after five days of trying to speak to someone and they promised someone would call back today with more info but still nothing. Not a single soul actually has cared about any of my frustrations

So yah no I don't recommend Cowles. They are a joke, unprofessional, lack basic customer service skills, and they rip you off. Read less

**Update added below:
So since my last review, I finally got my car back. I don't have energy to write about how INSANE the experience was in full detail so let me summarize it.
*on columbus day 10/08 I go to pick my car up FINALLY (partially my fault - I couldn't pick it up during their pick up hours) and when I pick it up, 2 of the things I brought it in to be repaired for were not repaired, looked at, or communicated about.
*As I drove away and got above 40MPH a horrible dragging noise started on the ground. I had to turn the car around and take it back to the dealer. The panels that were cut in the repair were loose and dragging against the ground.
*I dropped the car back off on 10/08. On 10/09 I was contacted by Richard and told that I was the one who did that to my car and it was caused by impact, not by them not sealing the panels in the repair process. LOL this world is cray, at this point I care about what happens, I just want to get my car back and never set foot in this place again.
*I heard NOTHING until 10/12, when I took initiative to call them and ask about the status. They said my car had been ready for a few days - once again no one called to tell me anything
*I go in on 10/13 to pick my car up and SURPRISE the battery was dead. it turns out that the battery they supposedly sold to me and installed prior to my picking my car up on 10/08 was NEVER put in the car. I had to wait for two hours while they went to Springfield to go get one.

THIS PLACE IS HELL ON EARTH. DO NOT GO HERE. I wouldn't place siphoning the gas out of my car above them.