Horrible customer service! They do not use email ...

Horrible customer service! They do not use email to send quotes, I have had to ask numerous times to have quotes faxed to me. After being told they would send the quote right then, I would have to call back and ask again and still not receive the quote. I honestly have no idea how they stay in business with these types of practices. I asked if this was going to be how the work was done too and the guy stated "Call the better business bureau and ask them".