Scott Snedden

Review of The Neat Company

I reached out to Neat Tech Support when I was atte...

I reached out to Neat Tech Support when I was attempting to install Neat's desktop software and having problems. The tech was very helpful, even to the point of remotely reinstalling the software and making sure it worked with my non-Neat scanner rather than just trying to talk me through it. My only issue was that almost the entire support session was conducted via an online chat session, which really slowed things down due to having to send written questions and answers back and forth. It would have been much quicker, easier, and more efficient to have done it over the phone. Other than that I was very satisfied with the service I got.