Recently did the Pharaohs Revenge Escape room. Was...

Recently did the Pharaohs Revenge Escape room. Wasted 20 minutes in the beginning trying to find the beginning piece because whoever set up the room did it wrong. After the operator came into the room and gave us that piece we finally launched off and we were on the very last puzzle when the time went off. Disappointed that we couldn t complete the escape room because someone couldn t do their job right in the beginning