Terrible experience today on the phone with one of...

Terrible experience today on the phone with one of the Ultimate Elite plan associates. She gave me and my wife two WRONG answers regarding needing a referral/authorization for a dermatologist here in Florida.
And also for a gynecologist, even tho there is such thing called Well Woman Visits for annual checkups. Both of these specialists do not require a referral/authorization.
This was confirmed to us when a supervisor, Jean, finally came on the phone after a long wait.
I think it's shameful when these /member services associates don't know what they're talking about.
Disgraceful.

Alan C
Trinity