I put a star because zero is not possible. A very ...

I put a star because zero is not possible. A very old lady had a problem with the glass of a gas cooker (it broke in her hand as she opened it) the after-sales service replies with arrogance that in over 60 years of production such a thing has never happened and that they wash their hands beautifully. Before selling, you should have empathy for the customer by also solving these cases regardless of whether or not it is under warranty. Bad service. I will take legal action because I can't stand injustices against the weak.
I am expecting a contact as a response from the owner. Still no feedback. Available to modify the review if the conditions exist.

Edit: Update of 09/14/2020: obviously no one has made themselves heard as written by them in the answer obviously made only to make a good impression on the reader. I therefore confirm the non-seriousness (double because they make fun of saying that they would have reviewed the request and have not contacted me) and I do not recommend anyone to buy from them.