Multiple bad experiences with this company.

Multiple bad experiences with this company.
Unfortunately I haven t had the option to try a different ISP since every area i ve lived in only hosts Spectrum s internet service. But here s a few observations from my experience:

- Terrible customer service.
- Most annoying survey/review requests
- Shockingly aggressive sales representatives
- Lazy installation technicians

Currently i m on hold to speak to a representative to try and figure out what my 4-digit PIN number is. Apparently you need that to view your statements (who the hell requires a PIN number to view an internet billing statement) and since they quite nearly force you enroll into their paperless billing statement service, there is no easy way to find that PIN number on your billing statement - SINCE THEY DONT SEND IT YOU. The paperless billing statement is an email letting you know you owe x-amount with a link asking you to login to view your statement. Of course once you login and you try to open your statement it asks for your PIN which is on the top of your billing statement, which again, you DONT have.

After being on hold for 20 minutes I finally spoke to someone who said the PIN can also be found in your original confirmation order email. Not once was it ever mentioned that this PIN could be found there nor that I would need this PIN number to view my statements in the future. This is extremely frustrating and a huge waste of time.