Allen AReview ofWARNER CABLE/Ithaca
I have had TW for "Talk and Surf" since they offer...
I have had TW for "Talk and Surf" since they offered the service. The rate was reasonable @ $55 a month, until it was not. In the past two years they started raising my rate ~$15 a month each year and started charging a "rental fee" for the ancient cable modem I have had for years; add to that the new "tiered" bandwidth billing with no updates nor replacement, same old equipment (by doing this with out a hardware upgrade they have increased traffic on the lower tier resulting in slower service, as the same band width with more users equals an increase in collisions of the packets resulting in slower service; a long known issue specifically with cable internet). I am now @ $90 a month for the now super slow internet and cable phone. They have had a monopoly on internet service for too long, but no longer.
Luckily Verizon is now offering a no contract DSL/phone service for ~$55 a month and no hook up or hidden fees. Usually a business would like to retain their customers in this situation, I was met with a yawn from TWC.
You can guess what my next step will be....

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