When I finally got my MRI done (on my second visit...

When I finally got my MRI done (on my second visit to this site for that purpose), things went smoothly and efficiently. But, the first day did not go that way:

I had asked, when making the appointment, how long I should allow for the MRI. The response was One hour should be enough. Some time for registration and 20-30 minutes for the actual procedure. .

But, when I arrived for my appointment, despite repeatedly returning to the reception desk and asking about my status / urging them to make sure I could get in for my procedure soon, I spent one hour and 25 minutes there without ever getting brought in for my MRI.

The front desk assured me they had alerted the supervisor in the medical bay of my pressing schedule. But, what I eventually learned, too late for it to be useful, was that the MRI machine I was scheduled to use had fallen behind schedule for some reason. And the delays meant I couldn t have the procedure done that day and still make the appointment I had scheduled elsewhere 2 hours after this one.

They were very kind about it. They even offered to put me in a taxi, pay for it, and send me to their Park Avenue facility for an MRI there. But, I needed to be elsewhere and that didn t work, so I had to reschedule the procedure and return the next morning when all went smoothly.

I suggest they improve their customer / staff communication process so that, if / when this occurs, patients are informed sooner rather than later. Maybe, the telephone reception should also explain that waiting times can vary, based on the number of patients present st any given time, and suggest those coming in allow more time than I was gonna informed I would need.